Terms and Conditions for CTL Website and CTL Application
1. Definitions
For the purpose of these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings assigned to them below.
"Hospital" means CTL Hospital, including its management, medical personnel, employees, officers, representatives, departments, affiliated entities, service providers, and any authorized persons involved in the operation of CTL Website and CTL Application.
"CTL" means CTL Hospital, including its brand, website, application, digital platforms, online systems, healthcare services, and any related channels operated under the name of CTL Hospital.
"Website" means the official website of CTL Hospital, including all webpages, subdomains, online forms, appointment systems, content pages, service pages, health information pages, digital service channels, and any other online functions provided through the hospital's website.
"Application" means CTL Application, including any mobile application, tablet application, web application, or digital application developed or provided by the Hospital for use by users.
"System" means CTL Website, CTL Application, login system, user account system, appointment system, notification system, online form system, patient service system, health information system, and any other digital service systems provided by the Hospital.
"User" means any person who accesses or uses CTL Website, CTL Application, or any digital service of the Hospital, including patients, relatives of patients, visitors, members, general users, hospital staff, or any person authorized to access the System.
"Member" means a User who registers, creates an account, or is granted access to certain services on CTL Website or CTL Application.
"User Account" means an account used to access the System, which may include username, password, email address, telephone number, OTP, PIN, device authentication, or any other identification method determined by the Hospital.
"Login" means the process by which a User verifies their identity to access CTL Website, CTL Application, or specific digital services provided by the Hospital.
"Service" means any service provided through CTL Website or CTL Application, including but not limited to online appointment booking, doctor information, health check-up information, health articles, appointment notifications, online inquiries, contact forms, service packages, and any other digital services that may be added in the future.
"Appointment" means a booking or reservation made by a User to receive services from the Hospital, including doctor consultation, medical examination, health check-up, follow-up visit, test result consultation, or any other healthcare-related service.
"Health Information" means any information relating to a User's health, medical history, symptoms, treatment, medication, appointment, examination, test result, medical service, or any other healthcare-related data.
"Personal Data" means any information relating to a person that can identify such person, whether directly or indirectly, including name, surname, telephone number, email address, identification number, date of birth, address, device information, system usage data, and Health Information.
"Sensitive Personal Data" means Personal Data that is specifically protected by applicable law, including Health Information, medical records, biometric data, or any other sensitive data under data protection laws.
"Cookies" means small data files stored on a User's device when accessing the Website or Application, which help the System remember user preferences, improve performance, analyze usage, and enhance user experience.
"External Service Provider" means any third party, company, vendor, technology provider, cloud service provider, payment service provider, SMS provider, email service provider, analytics provider, marketing technology provider, or other service provider engaged by the Hospital to support the operation of the System or related services.
2. Scope of These Terms and Conditions
These Terms and Conditions are established to define the rights, duties, responsibilities, limitations, and obligations between the Hospital and Users in relation to the use of CTL Website and CTL Application.
By accessing or using the Website, Application, or any Service provided by the Hospital, whether with or without account registration, the User acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
If the User does not agree to these Terms and Conditions, the User should discontinue access to and use of the Website, Application, and related Services.
The Hospital reserves the right to amend, update, revise, add, remove, suspend, or replace any part of these Terms and Conditions at any time as deemed appropriate. Such changes may be announced through the Website, Application, email, SMS, notification, or any other channel determined by the Hospital.
Continued use of the Website, Application, or Services after any update or amendment shall be deemed acceptance of the revised Terms and Conditions.
3. Access to CTL Website and CTL Application
Users may access CTL Website and CTL Application to obtain information, use online services, make appointments, contact the Hospital, or access other services made available by the Hospital.
Certain services may be available without login, such as general hospital information, department information, doctor information, health articles, service information, announcements, promotions, and public content.
Certain services may require registration or login before use, including online appointment booking, appointment status checking, personal notifications, patient-related services, or access to information relating to Personal Data or Health Information.
The User agrees to use the System personally and shall not transfer, assign, lend, lease, share, or allow any other person to use their User Account without authorization from the Hospital.
The User is responsible for maintaining the confidentiality of username, password, OTP, PIN, device access, or any other authentication information.
If the User becomes aware of unauthorized use of their account or any security concern, the User should notify the Hospital as soon as possible so that the Hospital may investigate, suspend, or take appropriate action.
4. Registration and Information Provided by Users
Users who wish to access certain services through CTL Website or CTL Application may be required to register or provide information as specified by the Hospital.
Information required for registration or service use may include:
1. Full name
2. Telephone number
3. Email address
4. Date of birth
5. Gender
6. Identification number or other identity verification document
7. Address
8. Emergency contact information
9. Basic Health Information
10. Appointment history or service history
11. Any other information necessary for service provision
The User represents and warrants that all information provided to the Hospital is accurate, complete, current, and not misleading.
If the User's information changes, the User should update such information to ensure that the Hospital can provide services, contact the User, send notifications, and manage appointments accurately.
The Hospital reserves the right to reject, suspend, restrict, or terminate a User Account if the Hospital finds or reasonably suspects that the information provided is false, inaccurate, incomplete, outdated, misleading, or may cause damage to the Hospital or any other person.
5. Identity Verification and Account Security
For the safety of Users and the protection of Personal Data, the Hospital may require identity verification before granting access to certain services.
Identity verification methods may include:
1. Username and password
2. One-Time Password or OTP
3. Email verification
4. Telephone number verification
5. PIN
6. Device authentication
7. Any other method determined by the Hospital
The User agrees not to bypass, alter, falsify, interfere with, or manipulate the Hospital's identity verification system.
The Hospital may temporarily restrict or suspend login if abnormal activity is detected, such as repeated failed login attempts, suspicious device access, unusual location access, or behavior that may affect the security of the System.
6. Online Appointment Booking
Users may make appointments through CTL Website or CTL Application for services made available by the Hospital.
Online appointment services may include:
1. Doctor appointment
2. Health check-up appointment
3. Specialist appointment
4. Follow-up appointment
5. Test result appointment
6. Medical service appointment
7. Consultation or inquiry appointment
8. Any other service made available by the Hospital
An appointment shall be considered confirmed only when the User receives confirmation from the System, the Hospital's staff, or any confirmation channel designated by the Hospital.
The date, time, doctor, department, service details, or other information displayed in the System is provided for convenience and may be subject to change due to operational necessity.
The Hospital reserves the right to reschedule, cancel, modify, or change appointment details where necessary, including cases where the doctor is unavailable, the schedule is full, there is a medical emergency, there is a system error, or there is any other reasonable cause.
The Hospital will use reasonable efforts to notify the User of any changes through appropriate channels.
Users should arrive at the Hospital before the scheduled appointment time as instructed by the Hospital in order to complete registration, eligibility verification, payment, medical preparation, or any other necessary procedures.
If the User is unable to attend the appointment, the User should cancel or reschedule in advance through the System or through the Hospital's contact channels.
7. Appointment Information and Service Timing
The User acknowledges that online appointment booking is intended to facilitate reservation and queue management only. It does not guarantee that the User will receive service exactly at the scheduled time in all cases.
Actual service time may depend on several factors, including:
1. Number of patients on the service date
2. Emergency cases
3. Duration of consultation for each patient
4. Availability of doctors and medical personnel
5. Availability of examination rooms
6. Availability of medical equipment
7. Completeness of patient information
8. Insurance or eligibility verification
9. Technical or operational issues
10. Force majeure events
The Hospital will use reasonable efforts to provide services according to appointment schedules but does not guarantee that all services will be provided at the exact scheduled time.
8. Appointment Cancellation and Rescheduling
Users may cancel or reschedule appointments through the channels and conditions specified by the Hospital.
The Hospital may set advance notice requirements for cancellation or rescheduling, such as at least 24 hours before the appointment time, or any other period depending on the type of service.
If a User fails to attend an appointment without prior notice, the Hospital may record such non-attendance for queue management, service improvement, and future appointment consideration.
For services that require advance payment, deposit, reservation fee, or package purchase, cancellation, rescheduling, and refund shall be subject to the specific terms applicable to each service.
9. Medical and Health Information on the Website and Application
Medical information, health articles, disease information, doctor information, department information, service descriptions, or any health-related content displayed on CTL Website or CTL Application is provided for general informational purposes only.
Such information shall not be considered medical diagnosis, medical treatment, prescription, professional consultation, or a substitute for direct consultation with a licensed physician or qualified healthcare professional.
Users should not rely solely on information from the Website or Application when making decisions about health, medication, treatment, diagnosis, or discontinuation of medication.
If the User has symptoms, health concerns, urgent conditions, or uncertainty about medical conditions, the User should consult a doctor or healthcare professional directly.
In emergency cases, the User should contact emergency medical services or visit the Hospital immediately and should not wait for a response through the Website, Application, or online communication channels.
10. Online Inquiry and Contact Forms
The Hospital may provide online inquiry forms, contact forms, service request forms, or other submission channels through the Website or Application.
The User agrees to provide accurate, appropriate, and necessary information for the purpose of response, service provision, or coordination.
The User shall not submit false information, information belonging to another person without authorization, unlawful content, offensive content, or information that infringes the rights of others.
The Hospital will use the information submitted by the User for the purpose of response, coordination, service provision, request handling, and service improvement, unless otherwise required by law or consented to by the User.
11. Fees, Payment, and Online Transactions
If the Hospital provides payment functions through CTL Website or CTL Application, the User agrees to pay fees according to the rates, terms, and payment channels specified by the Hospital.
Fees may include:
1. Appointment booking fee
2. Service deposit
3. Health check-up fee
4. Medical service fee
5. Health package fee
6. Other fees specified by the Hospital
Online payment may be processed through External Service Providers, including credit card, debit card, mobile banking, QR payment, e-wallet, payment gateway, or any other payment method supported by the Hospital.
The User acknowledges that certain payment services may be subject to the terms, conditions, processing time, security standards, and policies of the relevant External Service Provider.
The Hospital shall issue receipts, payment confirmations, or transaction documents in the format and manner determined by the Hospital.
12. Refund and Cancellation of Paid Services
If the User wishes to cancel a paid service, refund or service modification shall be subject to the terms and conditions applicable to each service.
The Hospital may consider full or partial refund based on relevant factors, including:
1. Type of service
2. Time of cancellation notice
3. Costs already incurred
4. Preparation of medical personnel or equipment
5. Package or promotional conditions
6. Conditions of payment service providers
7. Administrative process
8. Other necessary or reasonable circumstances
If the User fails to attend the scheduled service without prior notice, the Hospital may reserve the right not to refund the payment or certain fees, depending on the terms announced for that service.
Refund processing time may depend on the payment channel, bank, card issuer, payment gateway, or External Service Provider involved.
13. Cookies and Related Technologies
CTL Website and CTL Application may use Cookies, tracking technologies, pixels, tags, log files, or similar technologies to ensure proper System function, improve user experience, analyze usage, and enhance service quality.
The purposes of using Cookies may include:
1. Enabling the Website and Application to function properly
2. Remembering login status
3. Remembering User preferences
4. Maintaining System security
5. Analyzing website traffic and usage behavior
6. Improving Website and Application performance
7. Enhancing service quality and content relevance
8. Supporting marketing communications where consent has been given
Types of Cookies may include:
13.1 Strictly Necessary Cookies
These Cookies are essential for the basic operation of the Website and Application, such as login, security, session management, appointment transactions, and access to secured areas.
13.2 Analytics and Performance Cookies
These Cookies collect statistical information such as number of visitors, popular pages, time spent on pages, usage flow, and System performance. This information helps the Hospital improve the Website, Application, and Services.
13.3 Functional Cookies
These Cookies help remember User preferences, such as language, display settings, previous selections, or other customization choices.
13.4 Marketing and Communication Cookies
These Cookies may be used to present health-related information, service updates, promotions, or content that may be relevant to the User, subject to consent and applicable law.
Users may accept, reject, or manage certain Cookies through the Cookie settings tool or browser settings.
Disabling certain Cookies may affect the functionality, performance, or availability of some features on the Website or Application.
14. Personal Data Protection and Privacy
The Hospital respects and values the privacy and Personal Data of Users. The Hospital will collect, use, disclose, store, and protect Personal Data in accordance with applicable personal data protection laws and relevant regulations.
Personal Data that the Hospital may collect includes:
1. Identification information, such as name, surname, identification number, date of birth, and gender
2. Contact information, such as address, telephone number, email address, and LINE ID
3. User Account information, such as username, encrypted password, login history, and authentication records
4. Health Information, such as medical history, symptoms, appointment information, examination information, test results, and treatment-related data
5. Transaction information, such as payment details, service package details, and service history
6. Technical information, such as IP Address, Device ID, browser type, operating system, and access logs
7. Usage information, such as pages visited, session duration, clicks, and behavior within the System
8. Communication information, such as inquiry messages, contact history, or coordination records
9. Any other information necessary for the provision of healthcare or digital services
The Hospital may collect Personal Data from the following sources:
1. Information directly provided by the User
2. Information generated from Website or Application usage
3. Information obtained when the User receives services at the Hospital
4. Information recorded by doctors, nurses, or hospital staff
5. Information from External Service Providers involved in service provision
6. Information automatically collected through Cookies, log files, or similar technologies
15. Purposes of Personal Data Processing
The Hospital may collect, use, or disclose Personal Data for the following purposes:
1. To verify identity and manage User Accounts
2. To provide services through CTL Website and CTL Application
3. To process appointments and appointment notifications
4. To provide medical services and related healthcare services
5. To maintain medical records and service history
6. To coordinate between Users, doctors, staff, departments, and service units
7. To provide important information about appointments, treatment, or services
8. To process payments and issue financial documents
9. To improve the quality of the Website, Application, and Services
10. To analyze usage and improve user experience
11. To send health news, service updates, promotions, or activities where consent has been given
12. To prevent, detect, investigate, and reduce fraud, unauthorized access, abnormal usage, or security threats
13. To comply with laws, court orders, government requests, professional standards, or regulatory requirements
14. To protect the rights, property, safety, and legitimate interests of the Hospital, Users, or other persons
15. To process health information using an internal AI system for preliminary disease risk assessment
16. Disclosure of Personal Data
The Hospital will not disclose Personal Data to third parties unless necessary, lawful, or based on an appropriate legal basis.
The Hospital may disclose Personal Data to:
1. Doctors, nurses, pharmacists, and relevant medical personnel
2. Hospital staff responsible for service provision or coordination
3. Affiliated entities or units involved in service delivery
4. Technology system providers
5. Cloud service providers or data storage providers
6. Payment service providers
7. SMS, email, LINE, or notification service providers
8. Insurance companies or organizations involved in medical benefits or eligibility verification, where necessary
9. Government authorities, regulators, courts, or law enforcement agencies where required by law
10. External Service Providers who are bound by appropriate data protection obligations
The Hospital will require relevant recipients to use Personal Data only as necessary and to maintain appropriate security and confidentiality measures.
17. Rights of Data Subjects
Users, as data subjects, may have rights under applicable data protection laws, including:
1. Right to access Personal Data
2. Right to obtain a copy of Personal Data
3. Right to correct inaccurate or outdated Personal Data
4. Right to request deletion, destruction, or anonymization of Personal Data
5. Right to restrict the use of Personal Data
6. Right to object to the processing of Personal Data
7. Right to withdraw consent
8. Right to data portability
9. Right to lodge a complaint with the relevant authority
The exercise of these rights may be subject to legal restrictions, medical record retention requirements, professional obligations, or other lawful grounds.
Users may contact the Hospital through the designated channels to request the exercise of their rights.
18. Retention of Personal Data
The Hospital will retain Personal Data only for as long as necessary for the purposes for which it was collected, used, or disclosed, or as required by applicable laws, medical standards, professional obligations, or legitimate business purposes.
Retention periods may vary depending on the type of information, including:
1. User Account information may be retained while the account remains active
2. Appointment information may be retained for service provision and audit purposes
3. Health Information and medical records may be retained according to legal, medical, and professional requirements
4. Technical logs may be retained for security, audit, and system operation purposes
5. Marketing information may be retained until the User withdraws consent or unsubscribes
When Personal Data is no longer necessary, the Hospital will delete, destroy, or anonymize such data using appropriate methods.
19. Security of Personal Data
The Hospital will implement appropriate technical, administrative, and organizational measures to protect Personal Data against unauthorized access, use, modification, disclosure, loss, destruction, or damage.
Such measures may include:
1. Access control
2. User authentication
3. Data encryption where appropriate
4. System activity logging
5. Data backup
6. Security monitoring
7. Limitation of access based on necessity
8. Internal policies and procedures
9. Data protection agreements with External Service Providers
10. Periodic review and improvement of security measures
However, the User acknowledges that transmission of information through the internet or electronic systems may carry inherent risks. The Hospital will use reasonable efforts to protect Personal Data but cannot guarantee absolute security in every situation.
20. Communications, Notifications, and Marketing
The Hospital may contact Users through various channels for service-related purposes, including:
1. Registration confirmation
2. Login confirmation
3. OTP delivery
4. Appointment confirmation
5. Appointment reminder
6. Appointment change notification
7. Service transaction confirmation
8. Health service information
9. Health news and educational content
10. Promotions, campaigns, or hospital activities where consent has been given
11. Response to User inquiries
Communication channels may include:
1. Telephone
2. SMS
3. Email
4. LINE
5. Push notification
6. In-app message
7. Postal mail
8. Any other channel provided by the User
Marketing communications will be sent in accordance with User consent or other lawful basis.
Users may opt out of marketing communications through the channels specified by the Hospital. However, opting out of marketing communications will not affect necessary service communications, such as OTP, appointment confirmation, medical service notification, or other essential service messages.
21. User Obligations and Prohibited Conduct
Users agree to use CTL Website and CTL Application lawfully, honestly, appropriately, and in accordance with these Terms and Conditions.
Users shall not:
1. Use the System for unlawful purposes
2. Provide false, inaccurate, or misleading information
3. Use another person's information without authorization
4. Attempt to access another person's account or data
5. Attempt to hack, modify, interfere with, or disrupt the System
6. Upload or transmit viruses, malware, spam, or harmful code
7. Use the System to harass, deceive, threaten, or harm others
8. Copy, modify, or distribute hospital content without authorization
9. Use the System in a manner that damages the reputation of the Hospital
10. Perform any act that may affect data security
11. Use automated tools, bots, scraping tools, or data extraction tools without permission
12. Perform any act that the Hospital considers inappropriate or potentially harmful
If the Hospital finds or reasonably suspects that a User has violated these Terms and Conditions, the Hospital may suspend, restrict, terminate, or take other appropriate action against the User Account.
22. Suspension, Restriction, or Termination of User Account
The Hospital may suspend, restrict, or terminate a User Account if any of the following occurs:
1. The User provides false information
2. The User violates these Terms and Conditions
3. The User infringes the rights of another person
4. The User misuses the System
5. The User attempts unauthorized access to data or systems
6. The User causes or may cause damage to the Hospital
7. There is a security concern
8. There is a legal or regulatory requirement
9. There is any other reasonable ground determined by the Hospital
Suspension, restriction, or termination may be carried out without prior notice where urgent action is necessary for security, legal compliance, data protection, or protection of other Users.
23. Intellectual Property Rights
All content, text, images, videos, audio, graphics, logos, trademarks, service marks, designs, software, source code, database, interface, layout, and other components on CTL Website and CTL Application are the intellectual property of the Hospital or the rightful owner.
Users are granted a limited right to use the content and System solely for personal use and for receiving services from the Hospital.
Users shall not copy, reproduce, modify, distribute, sell, lease, transfer, publicly display, publish, or commercially exploit any content or component without prior written permission from the Hospital or the relevant rights holder.
If a User infringes intellectual property rights, the Hospital reserves the right to take legal action and claim damages as permitted by law.
24. Third-Party Links and Services
CTL Website or CTL Application may contain links to websites, applications, platforms, or services operated by third parties.
Such links are provided for convenience only and do not imply that the Hospital endorses, controls, guarantees, or is responsible for the content, accuracy, security, privacy policy, or service quality of such third-party websites or services.
Users should review the terms and privacy policies of third-party websites or services before using them.
25. Limitation of Liability
The Hospital will use reasonable efforts to ensure that CTL Website and CTL Application operate continuously, securely, and efficiently.
However, the Hospital does not guarantee that the System will be available at all times or free from errors, delays, interruptions, defects, cyber risks, or technical issues.
To the extent permitted by law, the Hospital shall not be liable for damages arising from:
1. Improper use of the System by the User
2. Incorrect, incomplete, or outdated information provided by the User
3. Unauthorized account access caused by the User's negligence
4. Internet, network, device, or third-party service failure
5. Force majeure events, including natural disaster, power failure, war, riot, pandemic, cyberattack, or events beyond reasonable control
6. Temporary System suspension for maintenance or improvement
7. Unauthorized access or cyber incidents despite reasonable security measures
8. Reliance on Website or Application content without consulting a doctor
9. Third-party websites, applications, or services
This limitation of liability shall apply to the fullest extent permitted by applicable law.
26. Health Information and Medical Disclaimer
Health Information provided on CTL Website or CTL Application is for general educational and informational purposes only.
Diagnosis, treatment, prescription, medical procedure, or medical decision must be conducted by a licensed physician or qualified healthcare professional.
Users acknowledge that health conditions differ from person to person, and general information may not be suitable for the specific condition of each individual.
If the User has severe symptoms, emergency conditions, or uncertainty regarding their health, the User should seek direct medical attention immediately.
The Application may offer a preliminary disease risk-assessment feature (e.g., for diabetes, dyslipidemia, and stroke) powered by an artificial intelligence (AI) system developed and operated solely by the Hospital. This system processes the health information entered by the User to generate a preliminary risk estimate only.
The risk-assessment result generated by this AI system
does not constitute a medical diagnosis, treatment, or personalized medical advice, and does not replace consultation with, or diagnosis by, a licensed physician under any circumstances. Users should consult a doctor for an accurate diagnosis and advice appropriate to their individual health condition.
Health information entered by the User for this risk-assessment feature is not shared with any external AI provider or third party, and is not retained after the assessment result is generated.
27. Complaints, Feedback, and Contact
Users may contact the Hospital to inquire, report issues, file complaints, or provide feedback regarding CTL Website, CTL Application, or related services.
Upon receiving a complaint or inquiry, the Hospital will review the matter as appropriate and may request additional information from the User to support investigation or resolution.
The Hospital will use reasonable efforts to respond or resolve issues, but response time may depend on the complexity of the matter, type of issue, required verification, and departments involved.
28. Service Modification, Suspension, or Discontinuation
The Hospital reserves the right to modify, improve, suspend, discontinue, replace, or remove any part of CTL Website, CTL Application, or related services at any time.
Such changes may be made for reasons including:
1. System improvement
2. Addition of new functions
3. Error correction
4. Security enhancement
5. Legal compliance
6. User experience improvement
7. Discontinuation of outdated or unsuitable services
8. Operational necessity
The Hospital may notify Users in advance where appropriate. However, in urgent or necessary cases, the Hospital may proceed without prior notice.
29. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Thailand.
If any dispute arises in connection with the use of CTL Website, CTL Application, or related services, the User agrees to first attempt to resolve the dispute through good-faith communication with the Hospital.
If the dispute cannot be resolved amicably, the matter shall be handled in accordance with the applicable legal process under the jurisdiction of Thai courts.
30. Contact Information
If the User has any questions regarding these Terms and Conditions, Cookie Policy, Privacy Policy, Personal Data Protection, appointment services, or use of CTL Website and CTL Application, the User may contact the Hospital through the following channels:
Organization: CTL Hospital
Website: https://ctlhospital.com/
Email: info@ctlhospital.com
Telephone: 0650099888
Operating Hours: 24 Hr.
